KIND BIZRequests arrive through many channels
Staff retype the dates and player counts that arrive by phone, messaging apps, and Excel. Anything left out comes back later as a call to confirm.
KIND GOLF · Member service and operations for golf clubs
Just say the word.
A member’s few words become the operations team’s request.
Member bookings, tour arrangements, and payments for golf clubs and golf tour operators, in one place.
KAI does the work, people decide.The staff in charge always decide approvals, assignments, and amounts.
HKI GOLF is liveOpened 09/22/20263 courses · 90 holes
The problem
Still doing this by hand?
If you take bookings, these scenes will look familiar.
Arrangement sheets are rebuilt every time
Golf, lodging, and transfers by day, plus the roster and flights, are pulled into one sheet and sent to the facility. When a request changes, finding which cells changed is up to a person.
Payment and confirmation run on separate tracks
Staff match who paid how much against bank records, add up split payments, and tally mixed currencies separately. Once confirmed, they rebuild the itinerary and send it again.
How it works
From a few words to confirmation, in three steps.
The member speaks, the operations team reviews, and it is confirmed once payment arrives.
The member speaks
Say or type the date and number of players, and the request form fills in. The member does a final check and submits it.
The operations team reviews
The request form lands in today’s tasks. Staff in charge make the calls on the on-site check, approval, and tee time assignment.
Confirmed once paid
Charges and payments are matched by currency, and split payments are recorded too. Once the full amount is paid, it is confirmed, and the itinerary you send arrives in the app.
Features
Eight features, in the order your day unfolds.
The screens where members and the operations team meet, from the moment a request arrives until it is confirmed.
01Request
When members speak, the request form fills in.
Type the date, time of day, number of players, transfers, and lodging, and they are sorted into the fields of one request form. Voice chat works where the company has turned it on.
View details
- The member must check the request form and tap “Request this trip” to submit. It is the same request as the form’s button, so it is submitted only once.
- KAI answers from facility and policy materials, learning materials the company has uploaded, and FAQs. Only approved materials are used in answers.
- The company sets KAI’s name, greeting, tone, and the topics it will not discuss. On those topics it gives no guidance and points to other help.
- Questions about cancellation fees, point balances, course information, or bookable dates are answered in the same window, too.
- Available in Korean and Japanese. If the microphone cannot be used, the conversation continues in text.
Inbox and KakaoTalk channel
See customer conversations from in-app text, voice, and KakaoTalk in one list. Decide who answers KakaoTalk inquiries first, and edit the automatic reply wording.
Course profiles
Write the course information and photos shown on the member app’s course and lodging screens in Korean and Japanese, and manage them in the operations screen.
02Request
From request to confirmation, on one screen.
In My bookings, members see right away which step they are at and what to do next.
View details
- Request received, on-site check in progress, on-site approval, awaiting payment, booking confirmed, and completed. Bookings are sorted into in progress, completed, and canceled.
- Once confirmed, flights, golf, lodging, and transfers by DAY, tee-off times, usage fees, and who is traveling with you all come together on one itinerary.
- Members request schedule changes and cancellations in the app or contact head office, and see the cancellation fee tiers in advance.
Change, cancellation, and refund handling
A member’s request arrives as a work item separate from the original booking. Approval or rejection reasons and the handling history are kept, and cancellation fees are calculated from a tier table.
03Review
Your team starts with today’s tasks.
Bookings to review; change, cancel, and membership requests; payments and refunds; notices to send manually; failed notifications. They all gather on the first screen of the day.
View details
- Bookings with the nearest play date appear first, and on the same date VIP priority bookings come first.
- Each booking card shows how many days have passed since it was submitted and a D-day countdown to play.
- See the arrivals calendar, bookings by stage, and collection trends by period and by course. Charts can also be viewed as tables.
Member notices and delivery history
Review and send the notices that must go out by hand, and see delivery results by channel and the messages sent in one list. Failed notices are resent.
04Review
Only what you open gets booked.
Open tee times by date and set the seats. If seats run short, the assignment is rejected, so you take only what you have opened.
View details
- Blocks are managed as accepting bookings, bookings closed, or canceled by staff, and the occupancy heatmap shows the share of seats taken by date and by course.
- You decide when tee-off times are shown: right after on-site approval, right after payment is complete, or when the final itinerary is issued.
- The day and time each new month opens for booking, and how many months members and non-members can see, are set by policy. The member screen shows a D-day countdown to the next opening.
- Lodging works the same way: hold rooms by facility and date, and arrangement sheets deduct from the remaining rooms.
- Memberships and tee times can be registered in bulk via CSV, and are validated before they are applied.
05Review
Arrangement sheets from one master record.
Tour number; golf, lodging, and transfers by day; roster; flights; and payment method are gathered in a single arrangement sheet. The member’s original request stays as submitted.
View details
- Statuses are requested, drafting, arranging, local check complete, and confirmed. Local staff enter the times and lodging, then complete the local check.
- Download arrangement sheets for Japanese facilities as Excel, in a ryokan format or a golf course format, and create a revised arrangement sheet with the changed cells marked.
- Every Excel download is logged with who downloaded it and when.
06Assign
Within each assigned course, in a set order.
For each round, build the groups and assign tee times, then approve in the set order. If seats run short, the assignment is rejected.
View details
- Head office manages the approval steps and who is responsible (head office or course). If an assignment changes, approval restarts from the beginning.
- On-site staff see only requests for their own course, and approve them or ask for adjustments. The same operations screen works on a phone.
- Membership management, deposit matching, and refund screens are not open to on-site staff.
Check-in QR
When a member shows their QR code, only today’s bookings for the assigned course can be checked in. If the camera is unavailable, enter the code by hand.
On-site cash receipts and point earning
Record the cash received at checkout as a receipt, and the member sees it in the app and earns points. Whether points are earned, and at what rate, is set by policy.
Approval order
1Head office review
2Course review
3Head office review
✓Approval complete
If an assignment changes, approval restarts from the beginning.
Screens not open to on-site staffMembership managementDeposit matchingRefunds
Sat, Nov 14 · Morning · 4 players
Member Emma R.New requestApproved
Morning preferredTee time to confirmLake · Nov 14 · 8 seats
Sun, Nov 15 · Afternoon · 2 players
Afternoon preferredUnder review
Sat, Nov 21 · Morning · 3 players
Morning preferredUnder review
07Confirm
Matched by currency, paid in installments.
The deposit matching screen lines up billed cash, payments to date, and balance for each order at a glance. Won and yen are never mixed; each is shown separately.
View details
- Staff record each payment with its bank transaction number. Split payments add up, and once the total reaches the billed cash, the booking is confirmed.
- If a quote is paid in full with points, it is confirmed right away, with no virtual account issued.
- Head office staff record a refund as complete together with the bank transaction number. If the amount differs from the approved amount, it is not recorded.
- The receiving entity, payment methods by currency, and deposit account details are set in payment-collection settings.
- Staff review and send the itinerary for each confirmed trip, and resend any notice that failed.
Points
Members see their available and pending points and their usage earning history. The company sets earning rates and usage limits by policy.
Usage fee guide
Members log in to see usage fees by course, day of the week, and time of day. Items payable with points are shown separately from cash items.
Admission and membership issuance
Five steps: membership selection, application, documents and signature, admission fee, and issuance. Individual, corporate, sole proprietor, and group applications are accepted.
Collection progress · 75% paid in fullReceived ₩4,800,000 · Outstanding ₩1,600,000
Nov 14 round · 4 playersPartially paid
Billed cash₩3,200,000Payments to date₩1,600,000Balance₩1,600,000
Nov 7 round · 4 playersPayment complete
Billed cash₩3,200,000Payments to date₩3,200,000Balance₩0
Collection progress · 80% paid in fullReceived ¥420,000 · Outstanding ¥105,000
Nov 21 round · 3 playersPartially paid
Billed cash¥210,000Payments to date¥105,000Balance¥105,000
Nov 15 round · 2 playersPayment complete
Billed cash¥315,000Payments to date¥315,000Balance¥0
Payment history · Nov 7 round
1st payment₩1,600,000
2nd payment₩1,600,000
Payment complete · Confirmed
08KAI for the operations team
Your team, too. Just ask.
Ask by time frame, such as this week’s assignments, yesterday’s new members, or last week’s unpaid balances, and KAI looks it up and answers. You can also ask how to use a screen.
View details
- KAI looks up members, bookings, tee time blocks, trips, unpaid charges, refunds, notification failures, and metrics, and answers only within the staff member’s permissions.
- Changes such as approving a booking, building and assigning groups, editing tee time blocks, or issuing a quote show a confirmation card first. Staff must tap “Apply as shown” for the change to take effect.
- KAI answers in the language of the question (Korean or Japanese).
Human decisions
KAI does the work, people decide.
KAI handles tasks and keeps a record. People always decide approvals, assignments, and amounts.
What KAI does
KAI listens, organizes, and looks things up.
- Turns a member’s words into request form fields.
- Answers usage questions from the learning materials and FAQs the company has uploaded. Only approved materials are used in answers.
- Looks up status by period when the operations team asks.
- Prepares any needed change as a confirmation card.
What people decide
People approve, assign, and set the amounts.
- The member checks the request form and submits it personally.
- Staff in charge approve and assign. On-site staff do so only within their own course.
- Head office issues quotes, and the member who made the booking confirms the points to be used.
- Refunds are handled by authorized staff, who record the bank transaction number.
Lines KAI does not cross
Payment and signatures stay with the member
KAI sets out the amount, how to pay, and what each document requires. The member pays, signs, and consents personally.
Never invents prices
KAI quotes only amounts confirmed on screen and never offers discounts. Any amount not yet available is given once the quote is issued.
Never gives a tee-off time before it is set
The exact time is shown after on-site confirmation. Until then, KAI gives only the available dates and time of day.
Never shares other members’ information
KAI checks and explains only the member’s own trips and points.
Never mentions features that don’t exist or unannounced dates
If a feature is not ready, KAI says so and helps in the ways available now.
Getting started
Your club starts like this, too.
Five steps from consultation to going live.
Request a consultation
Leave your name, contact details, and golf club name. The consultation form opens from anywhere on this page.
We contact you
A representative contacts you using the details you entered and explains the next steps.
Operations screen walkthrough and quote
See an operations screen walkthrough and a quote tailored to your club.
Setup
We build the member app and operations screens to fit your size and way of operating.
Introduce to members, go live
Once setup is complete, members are introduced to the service and you go live.
What to tell us in the consultation
- Golf club name
- Number of courses
- Membership size
- How you take bookings today
A message is optional. For contact details, give a phone number or email, whichever is easier.
What we decide together during setup
- Courses and tee times
- Membership products and price list
- Payment collection: receiving entity, currencies, deposit account details
- Operations staff and their assigned courses
Head office staff can still change the policy items in the operations screen after launch. A change applies to bookings created after it is made.
Standards the company sets
Cancellation fee tiersMaximum points usage rateWhen tee-off times are shownBooking priority (regular · VIP)Approval steps and responsibilitiesNew-month booking opening rulesMinimum party sizeMorning/afternoon cutoff timeMember notification channelsUsage earning rate and expiryBusiness days and holidaysTransfer, inheritance, and termination rules
TimelineThe setup period depends on your size and way of operating. We confirm it in the consultation, then let you know.
Pricing
A quote tailored to your club.
There is no fixed public price list. We give you a quote after confirming your size and way of operating.
Setup fee
The cost of building the member app and operations screens around your club’s courses, memberships, and policies.
Operating fee
The cost of running the service after launch. It is included in the quote according to your size and way of operating.
Booking processing fee
A usage fee that depends on the volume of bookings processed. You can see this month’s usage in the operations screen.
You can see a walkthrough of the operations screens along with a quote tailored to your club.
After launch, your fees show on screen
- This month’s estimated fees
- Monthly invoices
- Price list
- KAI usage alerts
Case study
Already live.
Members use the HKI GOLF app, and KIND GOLF runs operations.
09/22/2026Opened
3Courses
90Holes
Get the HKI GOLF appApp StoreGoogle Play
Live service screens · hki.golf.k-biz.ai
Comparison
What changes from your current way.
Set side by side with running things by phone, messaging apps, and Excel.
| Topic | Phone · Messaging apps · Excel | KIND GOLF |
|---|---|---|
| Receiving requests | Taken through several channels and re-entered by staff. | Members speak or pick options and submit a request form, which arrives in today’s tasks on the operations screen. |
| Progress | You have to ask the staff. | The member app and operations screen show the same steps: request, on-site check, approval, payment, and confirmation. |
| Tee times and rooms | Kept in separate tables and cross-checked by hand. | Tee times are opened by date, with seats and closing managed; arrangement sheets deduct from the rooms in lodging blocks. |
| Arrangement sheets | A new Excel file is made every time a request changes. | Download from one master record in the format for each type of facility, and create a revised arrangement sheet with changed cells marked. |
| Deposit matching | Checked against bank records by hand. | Billed cash, payments to date, and balance are matched by currency, and split payments are recorded too. |
| On-site staff | Whole files are shared. | They see only requests for their own course and can approve on a phone screen too. |
| Changes and refunds | Scattered across notes and messages. | They arrive as work items separate from the original booking, with the reason, amount, and handling history kept. |
| Member language | Staff translate and explain. | The member app and operations screen work in Korean and Japanese. |
Scope of KIND GOLFIt covers member bookings, tour arrangements, and payments. It does not handle caddie and cart assignment or score recording on the course. How to use it alongside the on-site system you use now is confirmed in the consultation.
Security and data
Member information, handled this way.
Protected through roles, records, and consent.
A different screen for each role
Roles are head-office super admin, head-office operations manager, and on-site staff. On-site staff see only the work of their assigned course. The membership management, deposit matching, and refund screens, and phone numbers in rosters, are closed to them.
2-step verification for staff
You can require 2-step verification with an authenticator app for head-office super admin accounts. If a staff member loses their phone, the super admin resets it.
Records that remain
Approvals, changes, refunds, and policy revisions are recorded. Every arrangement sheet Excel download is logged with who downloaded it and when.
Safeguards where money is involved
The same request is submitted only once. A refund is recorded as complete only if it matches the approved amount, and the bank transaction number is kept.
Member information
In My info, members can see the version and time of the terms and privacy policy they agreed to. Account deletion requests are submitted in the app.
Scope of KAI
Member conversations and operations team conversations run separately, and usage is recorded per company. You set the topics KAI will not discuss, and KAI is never given authority to pay or sign.
FAQ
Frequently asked questions.
How does pricing work?
There is no fixed public price list. After confirming your club’s size and way of operating, we give you a quote, which is divided into a setup fee, an operating fee, and a booking processing fee.
After launch, you can check this month’s usage fees (estimated) every day in “Usage fees & billing” on the operations screen, and on the 1st of each month you receive last month’s invoice and card receipt.
How soon can we start after applying?
The steps are consultation, operations screen walkthrough and quote, setup, and member introduction. The setup period depends on your size and way of operating, so we confirm it in the consultation, then let you know.
Can we bring over our current member list and tee times?
Memberships and tee times can be registered in one go via CSV, and are validated before they are applied. Members then verify their membership number in the app against the registered roster.
What if KAI misunderstands or books on its own?
KAI only fills in the request form; the member checks it and submits it personally. It is the same request as the form’s button, so it is submitted only once. KAI gives only confirmed amounts and tee-off times.
Booking approval, assignment, quotes, and refunds are handled by staff. Changes prepared by KAI for the operations team also take effect only after the confirmation card is tapped.
Can Japanese-speaking members use it? What about yen?
The member app and operations screen work in Korean and Japanese. Amounts are shown with their own currency symbols, and deposit matching keeps currencies separate.
If you need other languages, tell us in the consultation.
Can members pay by card?
Card payment appears as an option once the payment provider is connected. Until then, operations run on points, on-site cash, and bank deposits. The receiving entity and payment methods are set in payment-collection settings on the operations screen.
What can on-site staff see?
They see only requests for their assigned course. The membership management, deposit matching, and refund screens stay closed, and phone numbers on the arrangement sheet roster are left out of downloads. Head-office operations managers and super admins see all of the company’s courses.
How is members’ personal information handled?
In My info, members can see the version and time of the terms and privacy policy they agreed to, and they submit account deletion requests in the app. Every arrangement sheet Excel download is logged with who downloaded it and when.
Can it work alongside the on-site system we use now?
KIND GOLF handles member bookings, tour arrangements, and payments. It does not handle caddie and cart assignment or score recording on the course, and how to use it alongside your on-site system is confirmed in the consultation.
The operations screen has an “On-site equipment connection” menu for requesting a dedicated environment for each facility and checking progress. It is shown to companies that are eligible.
What if we want to cancel or move elsewhere?
Please confirm the contract terms and the scope of data transfer in the consultation.
Your club, too.
Consultation›Operations screen walkthrough›Quote and setup
We quote to fit your size and way of operating. The quote covers a setup fee, an operating fee and a booking processing fee.
Your name, contact details, and golf club name are all we need.